Unlike some business phone services, configuring Our VOIP Service requires virtually no technical setup. It works right out of the box. Just sign in with your username and password on your mobile device or computer, and you’re ready to start making calls.

Business owners prefer Biznoverse because it’s so simple to use Voice over Internet Protocol (VoIP) service:

1. Test your network and internet connection
2. Choose optional VoIP desk phones
3. Select a business phone number
4. Create usernames and passwords
5. Test your new business phone lines
6. Adjust incoming call flows, call waiting, voicemail, and international calling rules when ready

We’ve thoroughly tested everything and curated a catalog of high-quality desk phones and hardware.

Yes, transferring your phone numbers to Biznoverse is straightforward through a process known as porting. Porting allows you to assign your number to a VoIP service provider like Biznoverse.

You can transfer any number you use, including:

• Landline numbers
• Wireless/cell phone numbers
• Virtual numbers (Google Voice, TextNow, etc.)
• VoIP phone numbers
• Toll-free numbers

Biznoverse handles everything related to moving your phone numbers. Our porting team will inform you of the port-in date. From there, you can begin placing and receiving unlimited calls through Biznoverse's cloud phone system.

Transferring business phone numbers typically takes about 2–4 weeks, depending on your previous carrier. In the meantime, you can use temporary phone numbers.

Yes, business phone services are highly reliable, provided you don't experience a power outage.

You might also want to consider other factors like:

• Uptime: This is the percentage of time a provider is online and functioning. Biznoverse offers 99.999% uptime, meaning the service may be unavailable for only about six minutes a year.
• Security: Call encryption is a newer enhancement to VoIP. With TLS and SRTP, data exchanged between SIP phones and the cloud PBX can be encrypted upon request.
• HD Call Quality: With twice the audio bandwidth, everyone can hear a wider range of sound in every business call.
• Enterprise-Grade Redundancy: Ensure that your calls stay online even during network interruptions using call forwarding, call queues, and automatic fail-over.

Many businesses prefer using a toll-free phone number over a local number to handle inbound calls.

Most business phone service providers, including Biznoverse, offer various types of phone numbers:

• Local Phone Numbers: These numbers are tied to specific geographic areas, known as rate centers or area codes.
• Toll-Free Numbers: These numbers start with 800, 888, 866, 877, 855, 844, and 833, allowing anyone to call without incurring toll charges or additional fees from a landline.
• Vanity Numbers: These are memorable numbers, like 1-800-FLOWERS. Typically, it's best to purchase these numbers first and then port them into your business phone system provider.

The benefit of using a toll-free number is that team members can dial out with a shared caller ID on behalf of the company. Incoming calls are routed through an auto attendant to ensure they reach live agents.

Yes, we do both! Biznoverse allows you to buy or rent a variety of top-rated VoIP phones and headsets that integrate seamlessly with your phone system.

We offer a wide range of VoIP devices for purchase or lease, including:

• Desk phones
• Cordless phones
• Conference phones
• Analog adapters

The best part is that we pre-configure the devices, so they are ready for immediate use.

Yes, you can direct calls to your after-hours answering service with Biznoverse. Incoming calls are routed by a third-party answering service, allowing people to work from home using audio conferencing and VoIP solutions.

Biznoverse supports employees working both remotely and in the office as one of the top unified communications solutions. Here are some essential features included with its business phone system:

• Virtual Phone System: Manage your company’s phone system over the internet while keeping your staff connected, without the need for on-premises hardware.
• Conference Calling: Connect multiple people on a conference call to hold essential meetings even when working remotely.
• Call Queues: Handle more calls efficiently with call queuing. Callers hear on-hold music or announcements until the next available agent answers their call, preventing dropped calls and enhancing employee efficiency.
• Video Calling: Manage calls directly from the app on your computer, eliminating the need for a cell phone or desk phone.
• Advanced Features: As your business grows, so do your communication needs. Enjoy robust call analytics, business text messaging, hold music, multi-level auto attendants, call recording, call forwarding, custom caller ID, and more. For added scalability, set up an inbound call center for your customer support or sales team.